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The Custodial Era of UX: Cleaning Up After AI

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Originally published on NNGroup

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The Custodial Era of UX: Cleaning Up After AI

Summary & Key Takeaways ​

  • AI enables development teams to build products at an unprecedented speed.
  • UX evaluation processes often struggle to keep pace with AI-accelerated development.
  • UX professionals must adapt to a "custodial era," focusing on managing AI outputs.
  • Key adaptations include building shared judgment within teams for AI-generated designs.
  • Accelerating UX evaluation methods is crucial to prevent accumulating "AI UX debt."
  • Guiding and refining AI-generated designs becomes a primary responsibility for UX.

Our Commentary ​

"The Custodial Era of UX" – I like that framing. It perfectly captures the feeling of trying to keep up with the sheer volume of AI-generated stuff. We're definitely seeing teams build faster than UX can evaluate, and that's a recipe for disaster if not managed. The idea of building "shared judgment" is smart; it's not just about individual designers, but the whole team understanding the guardrails for AI.

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